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Our Satisfaction Guarantee

If you are not fully satisfied with your order or the services you have received, we will happily work with you to resolve the situation.

We take pride in our high-quality customer service.

Satisfaction Guaranteed

Your satisfaction is our goal. If you're not happy, just contact us, and we'll make it right.

Easy Exchanges & Returns

We will happily exchange items damaged in transit. If an exchange is not possible, we will refund the item's purchase price.

Custom Order Proof Approval

All custom orders include a digital proof to review and approve prior to production.

A happy YOU = A happy US.

OUR SATISFACTION GUARANTEE

Your satisfaction is very important to us, and we will happily work with you to resolve any issues, including damage caused during shipment. Please contact us within 7 business days of receiving your order so that we may address the situation in a timely manner.

Contact Methods:

  • Website chat - fastest response time during normal business hours, longer outside of work hours

  • Facebook direct message - 1 to 12 hour response time, 7 days a week

  • Contact form - response - 1 to 12 hour response time, Monday - Friday

  • support@planhappyproducts.com - 1-3 day response time, Monday - Friday

 

NON-CUSTOMIZED PRODUCT RETURNS

For non-customized products, please get in touch with us within 10 days of receiving your order if you wish to request a return. If the item is eligible for return, we will guide you through the process of returning the item to us.

All items must be returned in the condition they were received, including their original packaging. Returns must be received at our warehouse or postmarked en route to us within 30 days of the initial delivery.

 

CUSTOMIZED PRODUCT RETURNS

Due to the nature of custom products, returns are not accepted. All sales are considered final for custom orders. For issues with your order, please refer to our Satisfaction Guarantee.

 

REFUNDS

The timeframe for the refund to reflect in your bank account may vary depending on your bank's policies. Typically, it takes approximately 5-10 days for the refund to be processed and appear in your account. For more specific information, we recommend reaching out to your bank directly.

 

CANCELATION OR CHANGE REQUESTS

You must submit a cancelation request within 12 hours of purchase to cancel your order or a product within your order. We will do our best to cancel your order and provide you with an update on the status of your request. However, please understand that cancelation requests are not guaranteed, as production may have already begun.

To request a cancelation, please contact us using one of the first two contact methods listed above.

All custom orders can be canceled or changed prior to proof approval. After you have approved your digital proof, no more changes or cancelations are accepted.

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